The online store is open 24/7. This means you can place an order online whenever you want, but the delivery and call center hours are 9am-6pm every day.

Either through the online store on the configurable product page, or you can order as follows: by phone at the number 0754 242 425, on Whatsapp to the same number 0754 242 425 or by e-mail to office@cityflowers.ro.

Yes, card payment is secure, money is withdrawn through the Shopify platform through Shopify Payments and no data is recorded.

Yes, the order can be placed online and picked up at any of the City Flowers stores. When you place your order online, you also have the option of picking up at the office (you can directly choose the store closest to you).

Yes, you can also pay for your order in cash at one of City Flowers' locations. Please note that we will only process your order after payment has been made.

The order status will be updated by email. For additional information you can contact us by email office@cityflowers.ro.

The order can be modified in writing, at the e-mail address ofiice@cityflowers.ro, at least 48 hours before delivery.

Delivery of orders for another county outside of Bucharest and Ilfov can be made in a minimum of 24 hours from placing the order. We make deliveries through a courier company, not through our own partners. In certain cases, when there are partners available for the city of your choice, we will let you know if same-day delivery is possible.

If the recipient of the order refuses the flowers, the customer will be informed of this, and it will be mutually agreed what will happen to the product: the customer can choose to receive the product or send it to another address. If rescheduling is not possible, the order cannot be canceled and the amount will not be refunded, because in the case of flower orders, perishable, manufactured products are delivered that have already been prepared for delivery and cannot be reused.

If the recipient of the order is not at the delivery address and has not answered the phone, the customer will be informed of this and the order will be returned to our location. Later, after we check the recipient's availability, a new delivery will be rescheduled.

Yes, in some cases, the recipient of the flowers is called in advance to ensure delivery (the address is not complete). However, our couriers will take care that this call does not affect the surprise.

Unfortunately, we cannot guarantee a specific delivery time for the bouquet you ordered. If we can, we will take this into account and deliver as close as possible to the time you mentioned in your order. Please add the time you want the delivery or the mention of the desired interval in the “Order Notes” field on the cart page.

The average delivery time for Bucharest and Ilfov is 2 hours. If you placed your order for another county, the delivery time is at least 24 hours, depending on the date and time you placed your order.

For Bucharest and Ilfov we make deliveries through our own couriers. For the other counties in the country, delivery can only be made by courier.

Yes, you can place an order with only the recipient's phone number. After we receive your order, we will contact the recipient by phone and let them know that we have a gift package to deliver for them. Most of the time, it helps to have information about the gift (who it is from). Also, the address will not be sent to the customer, for reasons related to data confidentiality.

In order to place a telephone order we need the following information:

• the product you want to order;
• recipient's data: name and surname, telephone number, delivery address;
• delivery date and desired interval;
• the congratulatory message.

Yes, the order can also be placed by phone at 0754 242 425. An order placed by phone can be paid online by card (you will receive a secure payment link or invoice via email or Whatsapp).